Support
Support is handled by email. Firn does not include an account system, server-side profile, or automatic diagnostic upload, so please include the details you are comfortable sharing.
Email support
Send questions, bug reports, App Store review issues, or accessibility feedback to the support address below.
Medical Disclaimer
Firn is a personal journal, not a medical device. It does not provide medical advice, diagnosis, treatment, medication recommendations, dose calculations, interaction checks, or contraindication warnings.
If you have urgent symptoms, medication concerns, or a medical emergency, contact a qualified healthcare professional or local emergency services.
Useful details
What To Include
- Your iPhone model and iOS version.
- The Firn app version from Settings > About Firn.
- What you were trying to do and what happened instead.
- Screenshots only if you are comfortable sharing what is visible.
Privacy
No Automatic Uploads
Firn does not automatically send journal data, crash logs, analytics, screenshots, or medication entries with your support request.
Read the Privacy PolicyCommon Help Topics
Exporting your data
Open Firn, go to Settings, then use Export My Data to create a JSON or CSV export.
Creating a GP report
Open Firn, go to Settings, then use Generate GP Report. Firn creates a shareable PDF from your local journal data.
Deleting local data
Open Firn, go to Settings, then use Delete All My Data. Removing the app from your iPhone also removes the app and its local data from that device.
Contact
Email support@firnjournal.com for Firn support.